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Unlike too many companies, we put our team over maximising profit, and we know that this in turn gives us the most loyal and dedicated team that are a pleasure to work with and never leave me questioning whether I can send them out into people’s homes.
We are seeking a confident, dedicated, and enthusiastic Office Manager to join our small electrical family business based in Lincolnshire. We are looking for an organised and experienced office manager with a friendly and outgoing personality with a positive attitude that can work with both our clients and engineers to ensure seamless operations.
It would be beneficial but not essential to have a background within the industry so you understand the electrical terms used, experience of running a service company office is essential.
You will be responsible for the day to day running of the office. We are looking for someone who genuinely cares about keeping an office ship shape, tidy and efficient. It is essential to have good computer skills, Microsoft Office etc, and a calm personality when you are dealing in customer services. You will, for example, be arranging for daily delivery to site and booking in customer jobs, essentially running the office for this small well established electrical company.
You will be based in the office full-time. The hours are 8.00am to 5.00pm with an hour for lunch.
Duties will include:
Running the diary:
Scheduling engineers, booking subcontractors, and allocating jobs.
Arranging the diary and re-organising jobs if cancelled or no access. Including rearranging materials.
Taking emergency calls and prioritising essential works.
Managing our cancellation list, this is a list of jobs which can be booked in at short notice, so to have the materials ready when needed.
Organising jobs:
Organising materials, making sure the materials are ordered and ready to be picked up or are being delivered on time to the right place. Staying in touch with wholesalers to ensure materials are ready. Staying in touch with the guys in site and rebooking appointments or organising more materials if required.
Arranging access to properties with owners or tenants, arranging key collections from estate/letting agents.
Quoting for jobs:
Book an appointment for a site visit. Once visit is completed, then liaise with the quoting engineer to create a material list. Send a list to our supplier to get a quote and use this to put together and send out the final quotation.
Helping to facilitate our regulatory obligations:
To book annual assessments in with our Qualified Supervisors, liaising with the clients of our selected installations to obtain permission and arrange for access.
Ensure all completed works which need a certificate have one to send with the invoice for the work. Liaise with the person carrying out the job to ensure all required info is in hand.
Communication:
You will need to liaise on the phone on a daily basis with customer’s, colleagues, and suppliers. Therefore, you should have a calm, confident and friendly telephone manner.
Ensuring that the engineers have everything they need on site, and finding out how they are progressing to ensure that we are able to liaise with the next appointment to let them know whether we will be early or late.
The guys will keep you updated with progress on site and if any additional materials are needed.
Monitoring enquiries:
Emails, social media, and website enquiries need to be monitored and replied to. Dealing with enquiries and customer issues. Day to day running of jobs. Requesting feedback from clients. Keeping the owner updated on the progress of jobs.
Updating social media, using agreed blogs, updates with pictures, humorous posts and informative posts.
Skills:
Dedicated and enthusiastic attitude
Problem solver with an ability to keep calm under pressure
Strong organisation and ability to prioritise your own workload
Excellent attention to detail
Computer literate with experience of working on workflow systems and CRM’s
Experience in a similar role would be advantageous,
Experience in the electrical sector would be advantageous but not essential.
Benefits:
Monday-Friday working hours
Good rates of pay
Bonus scheme
Free local parking.
Our apprentice has now qualified and is out attending jobs on her own, we offering the opportunity for 2 apprentices within the company. With the hard working and supportive team we have built, we will be able to support and help the right candidate to grow.
We are looking for a creative and friendly person with a positive, can do attitude that can support one of our electricians in their day to day tasks. In return for this support we are committed to providing a positive learning environment that will allow a motivated and hard working apprentice to thrive, progress in his or her field and get the qualifications they need to be able to pursue a career in the electrical industry.
An outgoing, enthusiastic person who is a team player with a problem solving personality is essential, and you will be quizzed on a regular basis, not to question your ability, but to help you learn and develop your knowledge to achieve your goals.
Customer focus is important to us and it is important to us that our team are reliable, committed and punctual.
A shortlisted candidate will be expected to carry out a two week paid work trial, in which we will be able to assess whether we believe that we as a company, and you as a team member, are able to work together before any offer of an apprenticeship is made.
A DBS check will be required
We are zero tolerance towards drugs
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