We will wash our hands when entering a property, when we are about to leave and any time anyone coughs or sneezes. Please allow us to have access to hot water and soap when we attend your home. Hands will be washed for 20 seconds. Where this is not possible, we have hand sanitiser on the vans
We would ask for the area to be well ventilated before arrival. This could be opening windows and doors 30 minutes before. Where you are not able to do this, the team may do this when they attend.
We would ask that where possible you prepare for the team to arrive and reduce the amount of things they have to touch. This could include opening doors, moving boxes or leaving furniture out of the way.
Coughing or sneezing will be done into a single use tissue and binned, if this is not possible, it will be directed into a closed elbow.
The Alto team will wear a face mask whilst they are working, this is to protect you.
The team sometimes choose to wear washable gloves, these will be changed between each household and washed before they are used again.
If you have any further questions, please contact us on 01778 772595 and we would be happy to help.